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Terms of Service & Privacy Policy

Last Updated: October 24, 2026

1. Our Privacy Policy and Terms

  • Which sets out how we will use your information, can be found at https://www.pickap.in/PrivacyPolicy.html By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Our rights to not accept your order or cancel your purchase, We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
  • The product is not available / in stock (any payments will be refunded).
  • Your billing information is not correct or not verifiable.
  • Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud.
  • Your bank transfer payment is not received within 12 calendar days after acceptanceof your order.
  • We have reason to believe you are under 16.
  • We have reason to believe that you are a reseller.
  • There was an error in the price quote.
  • We could not deliver to the address provided by you.

2. Prohibitions

    • You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights;send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.Breaching this provision would constitute a criminal offense and www.ruffletrends.com will report any such breach to the relevant law.

3.Customer Content We Process For Customers

  • Pickap App By its nature, Services enable our customers to promote their products and services integrate with hundreds of business applications that they already use, all in one place. Customer security is our primary focus in this document.
  • Services help our customers promote their products and services, marketing and advertising; engaging audiences; scheduling and publishing messages; and analyze the results and improve the security levels in all areas of the application.

5. Inquire What Data We Have

  • Pickap App uses tracking technology on the landing page, in the Applications, and in the Platforms, including mobile application identifiers and a unique Sync user ID to help us. Recognize you across different Services, to monitor usage and web traffic routing for the Services, and to customize the well known Services.

6. Private Data We Receive And Collect

  • Your privacy is important to us. It is pickap policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
  • Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. This policy is effective as of 15 August 2023.
  • Pickap App also automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platforms, and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies. For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable). There is more to this section and we want.
  • We respect privacy and security of information that you furnish with us. We don’t share your information with anyone.
  • We are in contract with third party intermediaries for payments and shipping process, who have mutually agreed not to use your personal information for other purposes.
  • Your Credit card payments are through safe and secure payment gateways and we don’t hold those details.
  • Though we have used all precautions, we are not responsible for complete protection against fraudulent.

7. Information Usage

  • Your personal Information is used to process, support and update you on your order. It also assists us in analysing our marketing trends.

8. Opt-Out Policy

  • Upon your discretion we create a customer account and send newsletters via email. You can opt-out at any time by placing a request to support@pickap.in.

9. Cookies

  • We use cookies to record session information, like customers add products to their shopping cart, ensure that visitors are not repeatedly sent the same banner ads and used by third party ad content networks (like google ads) for customer analytics and to record their campaign effectiveness.
  • The geographic area where you use your computer and other mobile devices should be the same one software provider.
  • Your full name, username, and email address and other contact details should be provided in the contact forms.
  • A unique Sync user ID (an alphanumeric string) which is assigned to you upon registration should always be at front.
  • Every system is backuped regularly and it will not fail.
  • Other information submitted by you or your organizational representatives via various methods and practiced techniques.
  • Your billing address and any necessary other information to complete any financial transaction, and when making purchases through the Services, we may also collect your credit card or PayPal information or any other sensitive data.
  • User generated content (such as messages, posts, comments, pages, profiles, images, feeds or communications exchanged on the Supported Platforms that can be used).
  • Images or other files that you may publish via our Services.
  • Information (such as messages, posts, comments, pages, profiles, images) we may receive relating to communications you send us, such as queries or comments concerning.

10. How We Use Pickap App

  • Pickap App uses visitors' data for the following general purposes and for other specific ones that are important:
  • To identify you when you login to your account so we can start or user security process for the entire session and duration
  • To enable us to operate the Services and provide them to you without fear of losing precious confidential information of your users
  • To verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with installed). Always take security measures like not saving passwords in your browser or writing them down
  • To analyze the Website or the other Services and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and Services
  • To contact you about your account and provide customer service support, including responding to your comments and questions
  • To share aggregate (non-identifiable) statistics about users of the Services to prospective advertisers and partners
  • To keep you informed about the Services, features, surveys, newsletters, offers, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
  • To keep the Services safe and secure for everyone using the app from administrators to regular users with limited rights
  • We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.

11. Delivery Partner Terms

  • The Delivery Partner Fees Shall be paid to the Delivery Partner for the successfully completed orders on a any time. The Delivery Partner Fee and any charge thereof will be notified to the Delivery Partner through the Pickap Platform.
  • In order to enable the Delivery Partner to provide Delivery Service the Delivery Partner shall be required to pay a onetime onboarding fee to Pickap of such amount and in such manner as prescribed by Pickap from time to time. The Delivery Partner for the training and support service provided by pickap will be required to pay a Training and support fee.
  • Pickap, for making the Pickap Platform available to the Delivery Partner, may charge a Platform Services fee, which shall be notified to you through the Pickap Platform. Your continuous use of the Pickap Platform and the Platform Services after such notification shall be deemed to be an Acceptance of the Platform Charges.
  • You must provide accurate personal details, including your name, contact information, and payment details.
  • You are responsible for maintaining confidentiality of your account and password.
  • Any unauthorized use of your account must be reported immediately
  • You agree to pick up and deliver orders in a timely and professional manner.
  • You must follow local traffic laws and safety regulations while performing deliveries.
  • You must handle orders with care and follow customer instructions, if applicable.
  • You may not refuse service based on discriminatory reasons.
  • You will receive payment based on the terms outlined in the App. Payments may be subject to deductions (e.g., service fees, taxes). You are responsible for reporting and paying any applicable taxes on your earnings.
  • The Pickap App may charge service fees for using the platform. Fees are deducted from your earnings and may vary based on location or promotions.
  • You must not Engage in fraudulent or deceptive practices. Use the App for illegal activities. Harass, abuse, or discriminate against customers, businesses, or other partners.Tamper with or misuse the App.
  • If you are using a vehicle, it must be in good condition and comply with legal standards. You are responsible for fuel, maintenance, and any costs related to your vehicle or delivery equipment.
  • Customers and merchants may rate and review your service. Consistently poor ratings may lead to warnings, suspension, or deactivation.
  • We may suspend or terminate your account if you violate these Terms or company policies. Engage in unsafe or unprofessional conduct. Provide false or misleading information.
  • The Delivery Partner(s) shall create a log-in ID on the Pickap Platform to be able to render Delivery Services. The Delivery Partner acknowledges that the log-in credentials, including the Delivery Partner's name and password, are confidential and accordingly, these details shall not be shared with any third party, without prior written approval from Pickap. Any misuse of these credentials shall be the sole liability of the Delivery partner and may result in suspension of the login ID.
  • The Delivery Partnar shall have access to the Pickap Platform at all times unless there is a technical error with the Pickap Platform or the Pickap Platform is being updated. Once logged-in, the Delivery Partner(s) shall remain available for the purpose of receiving orders placed by the Customer(s) and undertaking Delivery Services in connection with the same.
  • The Delivery Partnerr, by logging-in to the Pickap Platform understands and agrees to being tracked by Pickap via GPS enabled tracking technology, for Pickap to share this information with the Customer(s) on a realtime basis for tracking the status of their orders. However, it is clarified that the Delivery Partner shall be tracked only for the duration while the Delivery Partners is logged, to the Pickap Platform.
  • The Delivery Partna(s) shall attempt to collect and deliver the Customer order without any unwarranted delay. In the event, there is a delay in delivery. the Delivery Partnerr will inform the Fleet Coach and/or Pickap's representatives providing the reason for such delay to enable Pickap to communicate the status of the order to the Customer and/or to the Merchant.
  • In the event, when the order placed by the Customer remains undelivered or is cancelled for any reason attributable to the Delivery Partner, will inform the Fleet Coach and/or Pickap's representative providing the reason for the order being undelivered or cancelled to enable Pickap to communicate such reason to the Customer. and/or to the Merchant. It is further clarified that if an order gets cancelled or remains undelivered due to Customer's and/or Merchant(s) fault, then the Delivery Partnat will not be penalized in any mama, given that Delivery Partnen has made a genuine attempt to deliver the order. In the instances, where the order remains undelivered and cancelled due to Customer and/or Merchant fault, Delivery Partner(s) shall get the Delivery Partner Fee(s).
  • Delivery Partner(s) will not charge or demand from the Customer(s) any amount over and above the order value and the Delivery Partner Fee(s) (only for cash on delivery ("COD-) orders) unless Customer voluntarily decides to pay an amount in addition to the order value in the form of a Tips either through the Customer Application or as cash at time of receipt of the order.
  • Pickap may, based on the performance of the Delivery Partner, pay an additional amount and/or incentive (in addition to what Pickap collets from the Customer for the Delivery Services provided by the Delivery partner via PickapPlatform.
  • Delivery Partner will use their personal vehicle for providing Delivery Services. The Delivery Partner shall ensure that the Delivery Partner Vehicle is in a good running condition to avoid any unwarranted delays in rendering Delivery Services on this account. All costs, charges and/or fees payable to provision the maintenance and upkeep of the Delivery Partner Vehicle shall be exclusively by the Delivery Partner.
  • Pickap may provide the Delivery Partner with certain assets including. but not limited to delivery bags, t-shirts etc. These Assets shall be used at all times while providing the Delivery Services in a Manner such that no damage is caused to the Assets.
  • Upon receiving any order to render Delivery Services after logging-in the Pickap Platform. the Delivery Partnerr(s) shall act and perform its role in an ethical manner and to the best of its abilities by ensuring a timely pick-up and delivery.
  • The Delivery Partner(s) undertake that the Delivery Partner holds and possesses a valid driving license, vehicle registration number, vehicle insurance policy as required by the Applicable Law(s) for the Delivery Partner to provide Delivery Services. The Delivery Partners shall keep the aforesaid documents validated at all times. Copies of the driving license as well the registration cenificate of the Delivery Partner Vehicle, including any other document and/or information, shall be provided to Pickap before commencing Delivery Services or at any other time these documents and/or information may be required by Pickap.
  • Delivery Panner(s) agrees and acknowledges that in case Pickap is made aware that a Delivery Partner(s) commits any act or mission to gain undo advantage, such as frauds in collision with Merchant(s) and. Customer, high number of order cancellations. order delay fraud ect., while undertaking Delivery Services. Pickap shall, till such time, it is proven to the contrary, may terminate or suspend the account of the Delivery Partner.
  • At no time whatsoever shall Delivery Partner(s) tamper, damage, open or do anything to the order of the Customer that they not specifically permitted to do. Any loss suffered by Pickap due to the willful tampering, damaging, or opening of the order of the Custom. shall be recoverable from the delivery Partner Fee due to be made by Pickap to the Delivery Partner.
  • For COD orders, the Delivery Partne(s) is required to collect the value of the order including Delivery Partner Fees in cash from the Customers on behalf of and due to Pickap. The collected amount. (excluding Tip(s)) shall be deposited by the Delivery Partner(s) with Pickap in such manner and at such frequencies as Pickap may instruct from time to time.
  • In the event. Delivery Partners does not deposit the cash collected from Customer to Pickap, then the cash value shall be deducted from Delivery Partner fees of the Delivery Partner(s). Ina scenario where, the Delivery Partner fails to collect the order value from the Customer(s). the Delivery Panner(s) shall immediately report to Pickap through the Pickap Platform support service such incidents for Pickap's investigation and further action.
  • The Delivery Partner shall undertake the Delivery Services by themselves and shall not delegate the same to any third party. In the event, it is reported that the Delivery Partner(s) have delegated the delivery to a third party. the account of the Delivery Partner(s) may be suspended or terminated for misuse of the Pickap Platform. Further, the Delivery Panner(s) shall be solely responsible for the actions of such person to whom the delivery is delegated including any civil or criminal liability.
  • All confidential information related to the Customer(s) and Pickap Platform shall at all times be kept confidential and used only for the limited permitted purposes of rendering Delivery Services. Any disclosure of the confidential information related to the Customer(s) and Pickap Platform may lead to termination of the Delivery partner.
  • Pickap collect, stores, accesses, uses, shares and processes Delivery Partner Information as set out in the Privacy Policy, in accordance with applicable data protection laws including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or information) Rules, 2011.
  • Pickap collects, stores, accesses, uses and process. Delivery Partner Information for purposes required to administer business and administrative functions, including, conducting background checks, marketing. Assets distribution, training and support services, analytics, research, recovery of dues and any other lawful purpose as may be required by Pickap or as required under Applicable Law(s). The Delivery Partner(s) hereby expressly consents to the use of their personal data. whether forming part of the Delivery Partner Information or not, for the same and any associated lawful purpose for administration of the Pickap platform.
  • Pickap may also share Delivery Partner Information with its affiliates and third service providers for business / administrative processes and / or providing certain additional services to the Delivery Partner(s) which may include the vehicle repair and maintenance, electric vehicles facilitation, daily utilities, Medical Benefits, any form of credit facility and any housing facility etc., which may be provided to the Delivery Panner(s) from time to time, on such terms and conditions as may be agreed in writing between the Delivery Partner(s) and Pickap.

12. Delivery Merchant Terms

  • pickap does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any. You are advised to independently verify the bona fides of any particular product that you choose to deal with on the Platform and use your best judgment on that behalf. All product offers and third-party offers are subject to respective party terms and conditions. pickap takes no responsibility for such offers.
  • pickap neither make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products and pickap is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  • pickap is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly contract between the seller and the Buyer. In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, pickap shall notify the same to seller
  • The Platform allows the Buyers to place Orders and upon acceptance of such Orders by the Cooks, pickap will, subject to the terms and conditions set out herein, facilitates delivery of goods or services.
  • pickap does not own, sell, resell on its own such products offered by the seller, and does not control the Cooks or the related services provided in connection thereof. Buyer understands that any Order that places shall be direct to seller
  • However, upon Buyer's successful completion of booking an Order, buyer may call on the telephone or mobile number provided to confirm the details of such Order, price to be paid and the estimated delivery time. For this purpose, Buyer will be required to share certain information with us.
  • As a general rule, all Orders placed on the Platform and Delivery Services are treated as confirmed.
  • All payments made against the Orders or Services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the Orders or Services made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an Order; or (iii) credit or debit card or cash at the time of delivery
  • Buyer agrees to pay for the total amount for the Order placed on the Platform. pickap will collect the total amount in accordance with these Terms of Use and the pricing terms set forth in the applicable listing of product or Cook service for the particular Cook, apart from the delivery fees for Delivery Services. Please note that we cannot control any amount that may be charged to Buyer by his/her bank related to our collection of the total amount, and we disclaim all liability in this regard.
  • Buyer hereby authorizes the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform.
  • The prices reflected on the Platform, including packaging or handling charges, are determined solely by the Cook and are listed based on Cook's information. Very rarely, prices may change at the time of placing Order due to Cook changing the menu price without due intimation and such change of price are at the sole discretion of the Cook attributing to various factors beyond control.
  • Prices on any product(s) as reflected on the Platform may due to some technical issue, typographical error or product information supplied by Cook be incorrectly reflected and in such an event Cook may cancel Buyer's Order.
  • The Cook shall be solely responsible for any warranty/guarantee of the goods or services sold to the Buyers and in no event shall be the responsibility of pickap.
  • As an intermediary between you and the delivery partners, pickap is committed to ensuring that your order is delivered to you in a timely and safe manner. In the case of direct delivery by pickap, our trained and professional staff will handle your order with the utmost care and attention, ensuring that it reaches you in perfect condition. In cases where delivery is facilitated by a third-party delivery partner, we have established strict guidelines to ensure that they meet our standards for reliability, timeliness, and professionalism.
  • It is important to note that the delivery partner is responsible for ensuring that your order is delivered to the correct location and in a safe and timely manner. While we make every effort to work with reliable and trustworthy delivery partners, we cannot be held responsible for any issues or concerns that may arise during the delivery process. However, we will work with you and the delivery partner to resolve any issues in a fair and timely manner.
  • In the event that you are not satisfied with the delivery of your order, please contact us immediately so that we may address your concerns. We take all feedback seriously and will work with our delivery partners to improve their performance and ensure that you receive the highest level of service possible.
  • The details of the menu and price list available on the Platform with respect to cooks services, goods or any other services are based on the information provided by the Cooks and pickap shall not be responsible for any change or cancellation or unavailability.
  • pickap does not offer any refunds against goods or services already purchased from a Cook or delivery partner through the Platform unless an error that is directly attributable to pickap has occurred during the purchase of such product or services.
  • Buyer shall be required to provide credit or debit card details to the approved payment gateways while making the payment on the Platform. In this regard, Buyer agrees to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. Buyer shall not use the credit/ debit card which is not lawfully owned by Buyer, i.e. in any transaction, Buyer must use his/her own credit/ debit card. The information provided by the Buyer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. Buyer shall be solely responsible for the security and confidentiality of his/her credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
  • Depending on your city or place of residence, you may be able to avail only certain Offers provided by pickap and the relevant Cook
  • it is your responsibility to review the terms and conditions governing such Offers/benefits provided by pickap
  • From time to time, pickap may run marketing and promotional campaigns which may provide Offers and other promotional offers to be used on the Platforms.
  • Any Offers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to such Offers.
  • Unless otherwise stated, Offers can only be used on our Platforms.
  • You are advised to check the Offer terms and conditions being offered by pickap and/or the Cook at the time of placing your order.
  • pickap reserves the right to void, discontinue or reject the use of any Offer without any prior notice.